Auto Replenishment of Stocks at COCO ROs.

Online product “Round the clock” indenting portal for Dealer ROs.

All Highway and Network Retail outlets operate 24x7

Mandatory 7 days training prior to commissioning of a retail outlet, followed by periodic refresher courses.

Well defined Standards for Personnel Appearance and branded Uniform for all customer interacting roles

Standard “Customer Service Sequence” followed by pump attendant to complete every transaction

Special, tamper proof, highly secure locks to ensure integrity of the product during enroute and at Retail outlets

Critical keys are crimped in an online & automated Electronic Box called “Key Management system” for tracking and controls.

All Underground Storage Tanks monitored through Automatic Tank Gauging Devices, hooked to central server

Monitoring accuracy of calibration of Dispensing Units through electronic calibration factor (K-factor)

Special emphasis on maintaining Accuracy of Test Measure

All operating nozzles and test measures are calibrated periodically as per provisions of Legal Metrology Act.

Filter paper check for quality of petrol

Density check and records maintained, both for petrol and diesel

A PAN India RO network which is centrally connected through Retail Automation Application

Electronic Price System (EPS) installed within TOTEM for online price download; clear & remote visibility of price ensured through L.E.D. display

Each Retail outlet has independent source of connectivity through V-SAT

All our transactions at the fuel stations are system authorized and recorded

All the devices are connected to the network for tracking and controls

High quality dispensing system to ensure fast and accurate fuelling

Heavy Duty (HD) Dispensing Units for Diesel for large fill sizes

Starter gate for ease in and out of the Retail outlet

Cash

Debit cards

Credit cards except AMEX and RUPAY

In-house, State of the Art - Fleet Card (Trans-connect Card)

Jio Money Wallet

Automated billing from Point of Sales (POS) for every transaction

GPRS enables EDC machine(s) to accept Credit / Debit card payments on the forecourt and billing.

Potable & Cold Drinking water

Scheduled frequency for cleaning of filter and Water Cooler storage tanks

In-built R.O. system in Water Coolers at select Retail Outlets (high TDS levels)

Digital Tyre inflators

Bold Display (L.E.D Enabled)

Pressure gauge Accuracy

Neat and clean, Unisex toilets

Availability of dustbin and soap / soap solution

Dedicated water service tank

Online Operations and Safety Audit

Mystery Customer Audit

Online Electrical Safety Audit

Monitoring & tracking of Automation generated Alerts and Exceptions

CCTV Surveillance at select Retail outlets