Reliance follows world class processes and Automation systems round the clock, uniformly and consistently, while delivering High Speed Diesel, Petrol, Auto LPG and Lubricants from its fuel stations across the country.
Our Service Standards:
Round-the-clock product availability
Auto Replenishment of Stocks at COCO ROs.
Online product “Round the clock” indenting portal for Dealer ROs.
All Highway and Network Retail outlets operate 24x7
Trained, Well Groomed and Courteous pump attendants
Mandatory 7 days training prior to commissioning of a retail outlet, followed by periodic refresher courses.
Well defined Standards for Personnel Appearance and branded Uniform for all customer interacting roles
Standard “Customer Service Sequence” followed by pump attendant to complete every transaction
Assured Quality and Quantity
Special, tamper proof, highly secure locks to ensure integrity of the product during enroute and at Retail outlets
Critical keys are crimped in an online & automated Electronic Box called “Key Management system” for tracking and controls.
All Underground Storage Tanks monitored through Automatic Tank Gauging Devices, hooked to central server
Monitoring accuracy of calibration of Dispensing Units through electronic calibration factor (K-factor)
Special emphasis on maintaining Accuracy of Test Measure
All operating nozzles and test measures are calibrated periodically as per provisions of Legal Metrology Act.
Filter paper check for quality of petrol
Density check and records maintained, both for petrol and diesel
State of the art technology
A PAN India RO network which is centrally connected through Retail Automation Application
Electronic Price System (EPS) installed within TOTEM for online price download; clear & remote visibility of price ensured through L.E.D. display
Each Retail outlet has independent source of connectivity through V-SAT
All our transactions at the fuel stations are system authorized and recorded
All the devices are connected to the network for tracking and controls
Minimum wait time due to high-speed dispensers
High quality dispensing system to ensure fast and accurate fuelling
Heavy Duty (HD) Dispensing Units for Diesel for large fill sizes
Starter gate for ease in and out of the Retail outlet
A wide range of payment options
Credit cards except AMEX and RUPAY
In-house, State of the Art - Fleet Card (Trans-connect Card)
Jio Money Wallet
Quick Electronic Billing for every transaction
Automated billing from Point of Sales (POS) for every transaction
GPRS enables EDC machine(s) to accept Credit / Debit card payments on the forecourt and billing.
Free Drinking Water
Potable & Cold Drinking water
Scheduled frequency for cleaning of filter and Water Cooler storage tanks
In-built R.O. system in Water Coolers at select Retail Outlets (high TDS levels)
Free Air Service
Digital Tyre inflators
Bold Display (L.E.D Enabled)
Pressure gauge Accuracy
Neat and clean, Unisex toilets
Availability of dustbin and soap / soap solution
Dedicated water service tank
Comprehensive Oversight mechanism
Online Operations and Safety Audit
Mystery Customer Audit
Online Electrical Safety Audit
Monitoring & tracking of Automation generated Alerts and Exceptions
CCTV Surveillance at select Retail outlets
Select the type of Service you are interested in for more details: